Terms of service

ReFlex Technologies – Terms of Service

Last updated: November 13, 2025

These Terms of Service (“Terms”) constitute a binding agreement between you (“you,” “your,” or “User”) and ReFlex Technologies LLC, a Pennsylvania limited liability company (“ReFlex,” “we,” “our,” or “us”), governing your access to and use of the ReFlex websites, mobile and desktop applications, wearable devices, dashboards, and any related content, features, or services (collectively, the “Services”).

By creating an account, purchasing or using a ReFlex device, downloading the ReFlex app, or otherwise accessing the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility and Age Requirements

The Services are intended for individuals 18 years of age or older.
By using the Services, you represent and warrant that you:

  • Are at least 18 years old (or the age of majority in your jurisdiction, if higher);

  • Have the legal capacity to enter into this agreement; and

  • Will not permit any person under 18 to access or use the Services through your account.

We do not knowingly collect biometric or personal information from individuals under 18. If such information is discovered, it will be deleted and the related account terminated.

2. Our Services

ReFlex provides wearable and software-based tools that measure muscle activity and offer informational and educational insights to assist in training and performance optimization.
ReFlex is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

You acknowledge that all interpretations, metrics, and visualizations generated through the Services are for general informational purposes only and should not be relied upon for medical or therapeutic decisions.

3. Account Registration and Security

You may be required to create an account to access certain features. You agree to:

  • Provide accurate and complete information;

  • Keep your credentials confidential; and

  • Accept responsibility for all activity under your account.

We reserve the right to suspend or terminate accounts that are inaccurate, insecure, or used in violation of these Terms.

4. Subscriptions and Payments

Some features may require a paid subscription. By purchasing a subscription, you authorize ReFlex to charge your selected payment method on a recurring basis until you cancel.

  • Billing Cycle: Monthly or annually, as selected at checkout.

  • Cancellation: You may cancel anytime; your plan remains active until the end of the paid period.

  • Price Changes: We may modify pricing with advance notice as required by law.

5. Ownership of Intellectual Property

All software, algorithms, designs, EMG-processing methods, data visualizations, and related content are owned by or licensed to ReFlex and protected by copyright, trademark, and other laws.

Your Data

  • You retain ownership of raw EMG data recorded by your device.

  • ReFlex owns and may use aggregated, de-identified, or derived data (e.g., activation/fatigue scores, analytics) to operate, improve, and develop the Services.

  • You grant ReFlex a worldwide, royalty-free license to store, process, and analyze such data in accordance with our Privacy Policy.

6. User Responsibilities

You agree to use the Services safely and lawfully. You will not:

  • Modify, reverse engineer, or tamper with ReFlex hardware or firmware;

  • Use the Services while performing activities that could cause injury or property damage if distracted;

  • Upload or transmit malware or unauthorized code;

  • Use the Services for any unlawful, fraudulent, or competitive purpose; or

  • Share others’ personal or physiological data without their consent.

7. Health and Safety Disclaimer

Physical activity and strength training involve inherent risks. By using ReFlex, you acknowledge and assume all such risks, including the risk of muscle strain, injury, or fatigue.

ReFlex is not responsible for:

  • Training outcomes or physical results;

  • Adverse reactions to exercise decisions made using ReFlex data; or

  • Any injuries, damages, or losses arising from misuse, improper attachment, or unauthorized modification of the device.

Always consult a physician or qualified health professional before beginning or changing any exercise or rehabilitation program.

8. Beta Features and Updates

From time to time, we may offer experimental or beta features. You acknowledge that such features may be incomplete, inaccurate, or unstable and agree to use them at your own risk.

We may update or discontinue parts of the Services at any time without liability.

9. Privacy and Data Protection

Our collection, use, and disclosure of personal and physiological data are governed by the ReFlex Privacy Policy, which is incorporated by reference.
By using the Services, you consent to those practices.

10. Limited Warranty; Disclaimers

Except as otherwise stated in the Terms of Sale, the Services and devices are provided “as is” and “as available.”

ReFlex disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, accuracy of results, or non-infringement.
We do not warrant that:

  • The Services will always be available, error-free, or secure; or

  • The insights produced will meet your expectations or achieve any specific training outcome.

11. Limitation of Liability

To the fullest extent permitted by law:

  • ReFlex, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including injury, lost profits, data loss, or business interruption.

  • ReFlex’s total cumulative liability for any claim shall not exceed the greater of (1) USD $100 or (2) the amount you paid to ReFlex during the six months preceding the event giving rise to the claim.

Some jurisdictions do not allow exclusion of certain warranties or limits on damages; in such cases, our liability will be limited to the minimum extent permitted.

12. Indemnification

You agree to defend, indemnify, and hold harmless ReFlex and its affiliates from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • Your misuse of the Services or device;

  • Violation of these Terms;

  • Infringement of third-party rights; or

  • Any physical injury or property damage resulting from your use of the device.

13. Termination

We may suspend or terminate your account or access to the Services at any time, without notice, if you violate these Terms or applicable law.
Upon termination, Sections 5 (Intellectual Property) through 16 (Survival) shall remain in effect.

14. Dispute Resolution

Before filing a claim, the parties agree to attempt informal resolution for 30 days.
If unresolved, any dispute will be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) in Centre County, Pennsylvania.

  • No class actions: All proceedings must be conducted on an individual basis.

  • Either party may bring suit in court to compel arbitration or enforce an award.

  • These Terms and any disputes are governed by Pennsylvania law, excluding conflict-of-law principles.

15. Modifications

We may revise these Terms at any time by posting an updated version with a new “Last updated” date. Your continued use after changes constitutes acceptance. If you do not agree, discontinue use of the Services.

16. Miscellaneous

  • These Terms constitute the entire agreement between you and ReFlex.

  • If any provision is held invalid, the remainder remains enforceable.

  • Our failure to enforce a right does not waive it.

  • You may not assign these Terms without our consent.

  • Nothing herein creates a partnership or agency relationship.

17. Contact

ReFlex Technologies LLC
7 Healy Way, Langhorne, PA 19047, USA
Email: paul@reflextech.co